Frequently asked questions
Answers to the most common questions about the ONMAKE apps and your account.
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ONMAKE Editor HTML
What is Editor HTML for?
Editor HTML is for writing and laying out HTML documents in pages, with the code always one click away. What you see is what you save: an .html file that opens in any browser. It works in your browser, with nothing to install.
Is Editor HTML free? Can I use it with my AI agent?
Yes. Editor HTML is free with an ONMAKE account, with no limit on documents, and your documents stay on your device. You can also use it with your AI agent, such as Claude, Codex or DeepSeek, to write documents and code.
Do I need to install anything?
No, Editor HTML works in your browser. Open the app page, sign in and write. After the first load the editor keeps working even if the network drops for a moment.
Where do the documents I save go?
Documents are saved on your computer, in the place you choose. The browser remembers the files you opened or saved recently in the «Documents» menu, up to 15. In Chrome and Edge the file reopens and is saved in place; in Safari and Firefox a copy reopens.
How do I create a new document?
Use «New document» in the «File» menu. If the open document has unsaved changes, the editor first asks whether you want to save them.
How do I open an HTML file I already have?
Use «Open file…» in the «File» menu, or drag the file into the editor window. You can open .html and .htm files.
Can I edit an HTML page made with another program?
Yes, the file opens as it is and you type straight into the text. Images, boxes and sections are picked with the Select tool and adjusted from the side panel. Scripts inside the page are not run. Free blocks and page setup only apply to documents created in Editor HTML.
How do I save my document?
Use «Save» in the «File» menu, or Command (or Ctrl) + S. To save under another name or in another place, use «Save as…».
How do I see and edit the HTML code?
Open «HTML code» from the «Options» menu. You see the colored code next to a preview of the page, with search and indent tidying. When you are done editing, press «Apply code to editor».
Can I paste HTML code?
Yes, with «Paste code…» in the «File» menu. Paste the code in the window and the editor opens it as a document.
How do I export my document as HTML?
Use «Export HTML…» in the «File» menu. You get a normal .html file that any browser opens.
Can I save my document as a PDF?
Yes, through the browser's print. Use «Print» in the «File» menu and choose to save as PDF in the print window. Editor HTML does not save to Word or Markdown.
How do I change the page size and orientation?
Size, orientation, margins and background color are set from the page panel. The sizes are A4, A3 and US Letter, in portrait or landscape. Pages are added and removed by hand: text does not flow on its own to the next page.
How do I insert a table, an image or a shape?
Use the «Insert» menu: it has «Table», «Image», «Shape», «Text box» and «Equation…». The element goes where the cursor is. Shapes, text boxes and images can be moved, rotated and resized with their handles.
How do I undo a change?
Use «Undo» in the «Edit» menu, or Command (or Ctrl) + Z. «Redo» brings the step back. The editor remembers the last 20 steps.
How do I find and replace a word?
Use «Find…» in the «Edit» menu, or Command (or Ctrl) + F. Type the word to find and, if you want, the one to replace it with.
How do I work with tracked changes and comments?
Turn on «Track changes» in the «Edit» menu: from then on your edits stay marked and you can accept or reject them. To leave a note, use «New comment…» in the same menu.
How do I change the app language?
Open the «Options» menu and pick the language under «Language». There are thirteen languages.
Can I use dark mode?
Yes. Open «Appearance…» from the «Options» menu and choose the light theme, the dark theme or the system one. You can also pick the accent color there.
Can I use Editor HTML on my phone?
Yes. On a small screen tap «Switch to the phone version» to get the main commands in a simpler view. Finer adjustments are in the «Full version».
How do I report a problem?
Write to us with the Support form: choose the app and describe what happened. You get a reference code and an email reply.
ONMAKE OnFirma
What is OnFirma?
OnFirma is a web app to create professional email signatures, a digital business card with a QR code, and custom QR codes. It works in the browser, nothing to install. You get 23 signature templates, your photo, logo, social links and legal notes.
What can I do with the free plan?
With the Base plan you create one signature with a fixed template and a photo or logo, ready to copy. The «Creato con OnFirma» line stays at the bottom of the signature. File export, the digital card and the QR code are in the paid plans.
What is the difference between Pro and Avanzato?
Avanzato has everything in Pro, plus the digital card and the QR code. Pro gives all templates, the full editor, HTML and file export, and removes the «Creato con OnFirma» line. With Avanzato the QR page always stays up to date.
How do I create my signature?
You fill in the tabs and copy the signature with one button.
- Open OnFirma and fill in the «Persona» tab: name, role, contacts and photo.
- In the «Azienda» tab add company name, logo and office.
- Add your profiles in «Social» and, if you like, a claim and legal notes in «Extra».
- Choose the design in the «Modelli» tab.
- Press «Copia firma».
How do I add the signature to Gmail?
You copy the signature from OnFirma and paste it into Gmail's settings.
- In OnFirma press «Copia firma».
- In Gmail open Settings, «See all settings», General tab.
- Under Signature press «Create new» and paste.
- Scroll to the bottom and press «Save changes», or the signature is lost.
How do I add the signature to Outlook?
You copy the signature from OnFirma and paste it into Outlook's signatures.
- In OnFirma press «Copia firma».
- Outlook on the web and new Outlook: Settings, «Account signatures», «Add signature», then paste and «Save».
- Classic Outlook for Windows: from a new message, «Message», «Signature», «New», then paste.
- If the design is lost in Outlook for Windows, press «Scarica file .html» in OnFirma, open the file in the browser, select all, copy and paste.
How do I add the signature to Apple Mail?
You copy the signature from OnFirma and paste it into Mail's Signatures, after unticking one option.
- In OnFirma press «Copia firma».
- In Mail open Settings, Signatures, and create a signature.
- Untick «Always match my default message font».
- Paste. If the option stays ticked, Apple Mail removes the design and keeps only the text.
How do I add the signature on my iPhone?
You copy the signature from the phone's browser and paste it into Mail's settings.
- Open OnFirma in the iPhone browser and press «Copia firma».
- Go to Settings, Apps, Mail, Signature.
- Paste.
- Apple states that the Mail signature on iPhone is text only: the full design shows when you write from a computer.
Why does my photo turn square in Outlook?
Outlook for Windows shows emails with the Word engine, which does not draw rounded corners. In other programs the photo stays round. The compatibility check under the preview warns you while you build the signature.
Is the signature readable in dark mode?
Yes, OnFirma adapts text, links and separators to stay readable on a dark background. To check, press «Scuro» above the preview. Some email programs still apply their own colour changes.
Gmail says my signature is too long: what do I do?
Use an https:// address for your photo and logo instead of uploading them as files. Gmail accepts about 10,000 characters and uploaded images take a lot of space. In the «Persona» and «Azienda» tabs enter the address of a photo or logo already online: the signature gets lighter and the images show in every program.
Can I save several versions of my signature?
Yes, in the «Modelli» tab you save as many versions as you like, each with a name.
- Build the signature.
- In the «Modelli» tab type a name, for example «Personale» or «Ufficio».
- Press «Salva nuovo».
To use a version again, open it from your list of templates.
Can I create signatures for my whole team?
Yes, in the «Firma per Team» tab you generate everyone's signature with the same design.
- Prepare the signature with the design you want to use.
- In the «Firma per Team» tab paste the list: one colleague per line, with name, role and email.
- Press «Genera le firme».
- Press «Scarica tutto» to get all signatures in one file.
What is the digital card?
It is your business card on a web page, opened from a link or a QR code. Whoever opens it saves your contact to their phone with the «Salva» button. Choose among 7 layouts, 12 colour palettes and a custom colour.
How do I publish my card?
You create it in the «Card digitale» tab and publish it with one button.
- Open the «Card digitale» tab.
- Choose layout, colours, background and QR.
- Press «Pubblica o aggiorna la card».
From then on the card opens from its link and its QR code.
If I change my details, do I have to reprint the QR?
No, the link and the QR always stay the same. Edit your details and press «Pubblica o aggiorna la card» again: whoever scans the QR sees the new version straight away.
How do I take my card offline?
You delete the template that is online and confirm taking it offline. In your list of templates delete the published one and choose «Elimina e togli da online». From then on the card link shows nothing.
What QR codes can I create?
In the «QR» tab you create codes for links, text, phone, SMS, email, WhatsApp, Wi-Fi, events and maps. Choose the module style (Quadrati, Arrotondati, Punti, Linee), the corners and the colours, then press «Scarica PNG» or «Scarica SVG». For long addresses keep the QR larger than 120 pixels per side.
How do I download all my data?
Press «Esporta i miei dati» in the «Modelli» tab: you download a file with signatures, QR codes, card and settings. With «Importa i miei dati» you restore signatures and QR codes from that file. You republish the card from the «Card digitale» tab.
Does an OnFirma signature have legal value?
No, it is a graphic email signature, not a qualified digital or electronic signature. The hand-drawn signature is also an image. To sign legally binding documents you need a dedicated signing service.
ONMAKE AI Save
What is ONMAKE AI Save?
ONMAKE AI Save is a browser extension that saves AI answers, whole conversations and web pages as files. Above every answer on ChatGPT, Claude and other AI sites it adds coloured buttons, one per format. The file is made in your browser and goes to your Downloads folder.
How do I install AI Save in Chrome, Edge, Brave or Opera?
Open the Add to your browser and press «Add to Chrome». It works with Chrome, Brave and Vivaldi; on Edge allow extensions from other stores, on Opera first add the «Install Chrome Extensions» extension.
Does it work on Firefox or Safari?
No, AI Save works on Chromium browsers: Chrome, Edge, Brave and Opera. You need Chrome 116 or newer.
How do I save an answer from ChatGPT or another AI?
Press one of the coloured buttons above the answer. Each button is a format: PDF, DOC, XLS, CSV, HTML, MD. The file with that answer goes straight to your Downloads folder.
How do I save the whole conversation, not just one answer?
Open the AI Save window from the icon in the browser toolbar and choose «Whole AI conversation».
- Press the AI Save icon.
- Under «What to save» choose «Whole AI conversation».
- Press the format you want.
Questions and answers go into the file in order. You can also right click and choose «Save AI conversation as …», or use the shortcut Alt+Shift+S.
On which AI sites do the buttons appear?
The buttons appear on ChatGPT, Claude, Gemini, Copilot, Perplexity, DeepSeek, Grok and Mistral Le Chat. On any other site you can save the whole page or the selected text from the AI Save window or the right click menu.
Which formats can I save in?
You can save as PDF, Word, Excel, CSV, Web page (HTML), Markdown, Image (PNG), Text, JSON, ODT, ODS and EPUB. The main formats are right in the extension window, the others are under «More formats». Excel, CSV and ODS save the tables, one per sheet.
Can I choose which buttons appear above the answers?
Yes, you choose them in the options under «Buttons to show».
- Open the AI Save window and press the gear, or right click the icon and choose «Options».
- Under «Buttons to show» turn formats on or off.
Under «Top-right buttons» you can also choose «Always visible» or «Show on hover».
Where do my saved files go?
Files go to the browser's Downloads folder. In the options, under «Where to save», you can choose «Subfolder in Downloads» and give it a name, or «Ask every time» to pick the folder from your computer's dialog. The browser can only save on its own inside Downloads.
Can I save a normal web page, not an AI chat?
Yes, AI Save saves any web page, cleaned of menus, ads, cookie banners and fixed bars. In the extension window choose «Whole page» or «Selection only», then the format. The right click menu also has «Save page as …» and «Save selection as …».
While saving a PDF a bar says the extension started debugging the browser: is that normal?
Yes, it is normal and it closes by itself when the PDF is ready. The browser shows it because AI Save uses the browser's own print function to make a real PDF with selectable text. It does not read anything else and does not change the browser.
Why does the button above the answer not appear?
Usually reloading the chat page is enough. If you just installed or updated the extension, pages that were already open do not see it until you reload them. If the AI site has changed its pages the buttons can be missing: use the extension window or the right click menu, which still work, and report the problem to us.
Why does it say «The browser does not allow saving this kind of page»?
The browser does not let any extension read some pages, for example internal pages like chrome://extensions, the settings and the extensions store. AI Save cannot save on those pages. Open a normal web page and try again.
I opened a PDF in the browser: how do I save it?
A PDF open in the browser is already a file, so AI Save does not convert it. The extension window shows «This is a PDF page: it is already a file.» with the «Download the original PDF» button, which saves the file as it is to your Downloads folder.
Why does it say «No AI answer found on this page»?
The open page has no answer that AI Save recognises, or it is not one of the AI sites with buttons. Check that you are inside the chat and that the answer has finished. Otherwise choose «Whole page», or select the text and choose «Selection only».
Can I stop a long save?
Yes, while saving the extension window shows the «Stop» button. The save stops and no file is saved.
Are my conversations sent to ONMAKE?
No, the file is made in your browser and the content of your conversations is not sent to ONMAKE servers. The extension has no telemetry and no usage statistics. To put the small icons of cited sources into the file it downloads those icons from Google, and some ChatGPT product photos from the OpenAI site: these requests only contain the image address.
Why does AI Save ask for so many permissions?
Each permission is used for one specific feature. Reading the open page is needed to save it; downloads are needed to write the file; the right click menu gives the «Save … as» items; the debugger is used only to make the PDF; storage remembers your options; access to the AI sites is needed to put the buttons above the answers.
Which languages is AI Save in?
AI Save is in 15 languages: Italian, English, German, French, Spanish, Portuguese, Dutch, Polish, Romanian, Swedish, Czech, Greek, Hungarian, Danish and Finnish. It uses the browser language; if that is not one of these, it uses English.
How do I report a problem?
Write to us with the Support form: choose the app and describe what happened. You get a reference code and an email reply.
ONMAKE PageRoll
What is ONMAKE PageRoll?
ONMAKE PageRoll is a browser extension that captures the page you are viewing, removes ads, banners and menus, then prints it or saves it as a file. It saves as PDF, Word, Markdown for AI, web page, image, ODT and text. It also takes a screenshot of the whole page.
How do I install PageRoll in Chrome, Edge, Brave or Opera?
Open the Add to your browser and press «Add to Chrome». It works with Chrome, Brave and Vivaldi; on Edge allow extensions from other stores, on Opera first add the «Install Chrome Extensions» extension.
How do I print a page without ads and menus?
Press the PageRoll icon, then «Clean and print».
- «Clean the page» opens with a preview: the useless blocks are already removed.
- Hover over a block and click to remove it; «Undo» brings it back.
- Choose sheet size, margins and text appearance.
- Press «Print or save as PDF».
How do I save a page as PDF?
There are two ways. With «Clean and print», press «Print or save as PDF» and choose to save as PDF in the print dialog: the page comes out clean. With the «PDF» tile under «Save as is», the PDF reproduces the page as it is. For both you need to be signed in to your ONMAKE account.
How do I give a page to ChatGPT or another AI?
Use Markdown, which keeps only the useful text of the page.
- Press the PageRoll icon, then «Clean and print».
- Remove the blocks you do not need.
- Press «Copy for AI» and paste into the chat, or «Download .md» to get the file.
You can also press the «Markdown» tile under «Save as is».
Which formats can I save in?
Under «Save as is» you find PDF, Markdown, Word, Web page, Image (PNG), ODT, Text and Print. From the screenshot you save as PDF, PNG or JPEG, or print.
How do I capture the whole page, including the part I cannot see?
Press the PageRoll icon, then «Screenshot of the whole page». PageRoll scrolls the page by itself: do not touch it until the capture is finished. Then choose one single sheet with no cuts or «In pages» on A4 sheets, and save as PDF, PNG or JPEG, or print it.
What is the difference between «Full page» and «Visible part only»?
«Full page» takes the whole page, from top to bottom. «Visible part only» takes only what you see on the screen at that moment. If a page is very long and PageRoll says it is too large, use «Visible part only».
Where do the files go?
Files go to the browser's Downloads folder. If your browser is set to ask where to save, it opens your computer's dialog.
Why does it ask me to sign in to ONMAKE?
PageRoll works with your free ONMAKE account: printing and every file need you to be signed in. The free plan includes 5 saves a day, a plan removes the limit, and the Pro plan can be tried for free for 14 days. Press «Sign in to ONMAKE», sign in with your account, then go back to the page and try again. The files are created in your browser: the page is not sent to ONMAKE servers.
Is the page I save sent to ONMAKE?
No. PageRoll creates every file in your browser and does not send the page to ONMAKE servers. ONMAKE receives only what is needed for your sign-in and to count the day's saves.
Why does PageRoll ask for these permissions?
Each permission is used for one feature. Reading the open page is needed to capture it; downloads are needed to save the file; storage remembers your settings; cookies are used only to reuse the ONMAKE sign-in already open in the browser; access to the onmake.it sites is needed for sign-in and for your plan. Source icons are downloaded from Google.
Why can I not capture some pages?
The browser does not let any extension read some pages, such as internal chrome:// pages, the settings and the extensions store. PageRoll cannot work on those pages. Open a normal web page and try again.
The screenshot stopped halfway: what do I do?
Try again without touching or scrolling the page while PageRoll captures it. If you stop it with «Stop», PageRoll gives you the part taken so far. On very long pages the capture takes a few more seconds.
The Markdown has no images or side columns: is that a bug?
No, Markdown keeps only what remains after cleaning: headings, text, lists, tables, links and code. If you need the page with its original look, use «Web page» or the screenshot.
I removed a block by mistake: how do I bring it back?
Press «Undo» in «Clean the page»: it brings back the block you just removed. In the «Removed automatically» list you can also press «Restore» next to what PageRoll removed by itself.
Can I change sheet size and margins?
Yes, in «Clean the page» choose the size (A4, A3 or Letter, portrait or landscape) and the margins: «None», «Narrow, 10 mm», «Normal, 15 mm» or «Wide, 25 mm». You can also make the text larger, change the font and choose which images to keep.
Which languages is PageRoll in?
PageRoll is in 15 languages: Italian, English, German, French, Spanish, Portuguese, Dutch, Polish, Romanian, Swedish, Czech, Greek, Hungarian, Danish and Finnish. It uses the browser language; if that is not one of these, it uses English.
How do I report a problem?
Write to us with the Support form: choose the app and describe what happened. You get a reference code and an email reply.
Account and payments
How do I sign up for ONMAKE?
You sign up on the «Il mio account» (My account) page of the ONMAKE site.
- Open the page and choose the «Registrati» (Sign up) tab.
- Fill in Nome (first name), Cognome (last name), Email, Password, Paese di residenza (country of residence) and Telefono (phone).
- Tick the statements about the Privacy Policy and the Condizioni contrattuali (contract terms).
- Press «Crea l'account» (Create account).
If you receive a confirmation email, open the link in it to activate the account.
Can I sign up if I live outside the European Union?
Yes, you can sign up even if your country is not in the European Union. When you choose a country outside the EU, a notice appears: the ONMAKE user agreements are written for EU countries and those for your country are being prepared. To continue, tick «Ho capito e voglio registrarmi» (I understand and want to sign up) and press «Crea l'account» (Create account). Until then, use of the apps is not covered by an agreement specific to your country.
Why do I have to give my country of residence?
The country of residence is mandatory because it is used to apply the right terms for your country. The phone number is used to confirm your country: we do not use it for advertising and we do not give it to anyone. If you sign up for a business, tick «Mi registro per un'impresa» (I am signing up for a business) and add the company name and VAT number.
How do I sign in to my account?
You sign in with your email and password on the «Il mio account» (My account) page.
- Type your Email and Password.
- Press «Entra» (Sign in).
There is no username: you always sign in with your email. If you do not remember which email you used, write to info@onmake.it.
Can I sign in with my fingerprint or face instead of a password?
Yes, you can sign in with Touch ID, Face ID or your computer PIN after registering the device.
- Sign in with your password and open «Il mio account» (My account).
- In the «Entra con l'impronta o il volto» (Sign in with fingerprint or face) card, press «Registra questo dispositivo» (Register this device).
- Next time, press «Entra con l'impronta o il volto» on the sign in page.
Your fingerprint stays on the device and your password keeps working.
I forgot my password: what do I do?
Ask for a link to choose a new password.
- On the sign in page, press «Password dimenticata» (Forgot password).
- Type your email and press «Mandami il link» (Send me the link).
- Open the email and choose the new password.
If you have generated a recovery phrase, you can press «Ho la frase di recupero» (I have the recovery phrase), type the six words and press «Rientra» (Sign back in), without waiting for the email.
How do I change my password?
You change your password in the «Password» card of «Il mio account» (My account).
- Type your «Password attuale» (current password).
- Type the «Nuova password» (new password) and repeat it in «Riscrivila» (type it again).
- Press «Cambia password» (Change password).
The password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a symbol.
How do I change the email I sign in with?
You change the email in the «Email di accesso» (Sign in email) card of «Il mio account» (My account).
- Type the new email.
- Press «Cambia email» (Change email).
- Open the confirmation email we send to the new address.
Until you confirm, you sign in with your previous email.
Do I need a separate account for each ONMAKE app?
No, the same account works on all ONMAKE apps. After signing in you choose the app and the plan, and you can add the other apps whenever you want with the same account. In «Il mio account» (My account), the «I tuoi piani» (Your plans) card shows what you have, app by app, and until when.
How do I sign out?
Press «Esci» (Sign out) at the top of the «Il mio account» (My account) page. If you signed in on a computer that is not yours or fear someone else has your password, use «Esci da tutti i dispositivi» (Sign out of all devices) and confirm with «Sì, esci ovunque» (Yes, sign out everywhere); in that case change your password too. On the other devices the sign out takes effect when the current session expires.
How do I choose the site language?
You choose the language in the «Lingua» (Language) card of «Il mio account» (My account).
- Pick an option in «Lingua preferita» (Preferred language): Italiano, English (US), Français, Deutsch or Español.
- Press «Salva la lingua» (Save language).
The language is kept in your profile and in that browser, and the site pages that exist in that language open in it.
What data do you keep about me?
We keep your account data, such as email, first and last name, country and phone, plus billing data if you enter it. For payments we receive from Stripe only the payment references, not the full card number. All details on which data we process and for how long are in the Privacy Policy.
How do I get an invoice?
Enter your details in the «Dati per la fatturazione» (Billing details) card of «Il mio account» (My account) and press «Salva i dati di fatturazione» (Save billing details). You need a VAT number or tax code, the full address and, for the Italian electronic invoice, the SDI code or a PEC address. When the details are complete, the card shows «Dati completi» (Details complete). For businesses, the electronic invoice is delivered through SDI.
How do I pay for a plan?
You pay by card on Stripe after choosing the app and the plan.
- On the «Scegli app e piano» (Choose app and plan) page, choose the app.
- Choose the plan: the Free plan starts right away, without a card.
- For a paid plan, tick the required confirmations and complete the payment on Stripe.
Before paying you see the plan, the total price, the billing period and the renewal.
Is my card data safe?
Yes, payments go through Stripe and ONMAKE does not see your card data. ONMAKE receives from Stripe only the payment references, not the full card number. Updating your card is also done on the Stripe page.
How do I cancel the automatic renewal?
You cancel the renewal from the subscription management, and the cancellation takes effect at the end of the period already paid.
- Open «Il mio account» (My account) and go to the «I tuoi piani» (Your plans) card.
- Press «Gestisci l'abbonamento OnFirma» (Manage the OnFirma subscription).
- On the Stripe page, cancel the renewal.
Cancelling the renewal is not a withdrawal and does not by itself give a refund for the current period.
How do I exercise my right of withdrawal?
Write to info@onmake.it from your account's email address, stating your name, the account email and the plan you bought. For paid OnFirma plans, consumers can withdraw within 14 days of the conclusion of the contract, without giving reasons. You can also use the model form in the notice. We confirm receipt by email.
How do I delete my account?
Write to info@onmake.it from your account's email address and ask for deletion. We confirm by email. Deletion removes your personal data and app content; invoices are kept to meet tax obligations.
Where do I find the terms and conditions?
The site Terms of use are on the Terms page, and the conditions of each app are in the Legal notes. In the Legal notes you find, app by app, the conditions for consumers and for businesses, the licence, the privacy notice and the withdrawal notice.
How do I contact ONMAKE?
Write to info@onmake.it. You can also write to the PEC address onmake@pec.onmake.it or by post to ONMAKE S.r.l., Piazza Giuliano della Rovere 8, 00121 Roma, Italy. When you write, include your «Codice cliente» (customer code), which you find in «Il mio account» (My account) and copy with «Copia» (Copy).
Can't find the answer?
Write to us with the form: every request gets a reference code and an email reply.
Contact us